I can now feel alot more comfortable going to Cabo Wabo Cantina on The Strip knowing that Sammy Hagar is no longer associated with the company that he started. I never cared for him and also several employees there don't either from what I'm told, but I do enjoy the restaurant. The downside is the hidden "Concession and Franchise Fee" added to the bill. Be Aware all checks are subject to a 4.7% CNF Fee! I try very hard to support non-corporate, off Strip restaurants anyway. This has nothing to do with any "Resort Fee" at many hotels.
Read more here from Vital Vegas
Saturday, November 21, 2015
Saturday, October 24, 2015
The new guy at United will follow Oscar Munoz's agenda. As a disappointed United customer, but a Continental veteran customer, I can tell you the somewhat of a rocky merger, as it's called, has destroyed the former Continental side of the airline. That's not just my opinion. Among other things, the airline finally figured out that their coffee, on-board and in airport lounges, is absolutely horrible! Maybe, just maybe, the customer service will greatly improve. I wish Mr. Munoz a speedy recovery and to Mr. Hart, good luck fixing this!
Read on from USA Today:
United Airlines will be testing new boarding procedures at Chicago’s O’Hare airport this week, part of a broader effort to improve service. Jim Compton, United’s vice chairman and chief revenue officer, told analysts Thursday he couldn’t say precisely how the process might change, but said customers should expect changes through the end of the year. Oscar Munoz, United’s CEO who was appointed Sept. 8 and is recovering from a heart attack Oct. 15, visited front-line workers and invited traveler comments as he took the helm of the company. In full-page ads in USA TODAY and other national papers, Munoz acknowledged the 2010 merger with Continental Airlines had been "rocky" and that the company needed to earn back the faith of travelers. On-time performance is up 5 points, with better completion rates than competitors in New York, Chicago and Houston, he said. The airline’s mishandled bag rate is also 9% better than a year earlier, he said.
Read on from USA Today:
United tinkers with boarding, coffee, seating to improve service
“We’re always looking at the boarding process,” Compton said. “It’s one of the things we hear a lot about.”
Brett Hart, the general counsel named acting CEO on Monday, said the company is pursuing Munoz’s agenda in his absence. Hart cited the boarding process, the in-flight experience and irregular operations as subjects for attention.
“We have been focused for some time on improving customer service and focusing on where we can make a difference,” Hart said. “I think you will see changes and improvement.”
One priority for Hart is to complete collective bargaining agreements with flight attendants and maintenance workers, which haven’t been resolved since the merger.
“Oscar’s focus was a renewed focus on our customers and getting our employees the tools that they need to succeed and provide excellent customer service,” Hart said. “We are using what he provided in terms of his vision as a lens for executing on his plan for the rest of this fiscal year.
Greg Hart, chief operating officer, said the airline has made improvements this year. United canceled 30,000 fewer flights this year than in 2014, so that 2.7 million fewer travelers were affected, he said.
“We are all focused on raising our performance to a level we and our customers expect,” Greg Hart said. “We should all be proud of the significant progress we have made.”
Compton, the airline's revenue chief, said improvements in the pipeline include expanded
Wi-Fi and reconfiguring planes with more flat-bed seats. He said 100% of Newark flights offering United's "p.s." premium service to San Francisco and Los Angeles will have flat-bed seats starting Oct. 25.
Even drinks are getting attention.
“We’re down to three choices of premium coffee,” Compton said. “That was something we heard loud and clear.”