|Uncle Jacks at 9th Avenue and 34th Street, New York City|
Although I only "know" Willy Degal from his shameful "Restaurant Stakeout" on the Food Network, I had to visit one of his restaurants in New York. The success of his business is based on service, service, service. Although a friend and I were accommodated earlier than our reservation time, this was not an issue, even on a Saturday evening.
We both ordered the 16 ounce NY Strip, medium, plus the not included
creamed spinach, baked potato and salad, pretty much standard for New York restaurants. The "1/2 lobster tail and full claw" was more likely a Brazilian Rock Lobster as it was VERY small. So much for truthful menus. The USDA Prime beef was charred and not at all tender as it should be and was a total disappointment. The cheesecake for dessert was more like softened Philadelphia Cream Cheese. Our waiter did offer another choice, but I stuck with it. Service on the hand was good, but not as spectacular as claimed and was rushed. The whole experience was a major disappointment and I have done better in less expensive restaurants, including Las Vegas and even Mexico!!
As far as his tv show is concerned, it may be entertaining, but can restaurant owners be that naive and employees that bad? I was able to check out a couple of local restaurants that needed Willy's help and found out that certain elements of the show is "for the camera", making it a total scam. In fact, some of the "employees" are actors!